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FAQ

  /  FAQ

Do you take custom orders? Yes! Absolutely! Feel free to send me an email and we’ll get things going.

Tell me about your shipping methods I ship using Royal Mail and Royal Mail International Signed & Tracked. EU postal charges are £19.50, World region 1 is £25.50, and World region 2 is £27.00 Please note that my shipping charges include packaging so will vary slightly from the Royal Mail prices listed below. Please note that anything over 2kg will cost more to ship.  I will email you if this occurs and let know what the additional shipping costs are.

 

 

 

 

 

 

 

 

With Royal Mail International Signed & Tracked shipping, your item will usually reach you within three to five working days. The rest of the world usually within five to seven working days.

Hey, I live in Manchester too! Can we arrange to collect? Absolutely! Just send me a message and we can work something out.

How long do custom orders take? Custom order items require 2-6 weeks for production. Ready to Ship items are mailed within 3 days of purchase.

I cannot be held responsible for items lost in the mail, please be sure your address is correct when ordering. If you would like to have your item sent rush or with any other special handling please send me an email prior to placing your order.

My order arrived damaged! If your item arrives damaged please contact me with a photo of the item within 3 days of its arrival and I will exchange it for a similar item of equal value.

Do you have a return policy? There are no returns on any custom items. Due to the nature of handmade ceramics, each item has its own personality with individual differences in color and size. My pieces are hand built and may be a little wonky. Slight variations from the online image are to be expected.

If you are unhappy with your order please contact me within 3 days of its arrival to discuss the issue.

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